Returns & Exchanges
Due to the perishable nature of our artisanal pretzels, we offer a satisfaction guarantee to ensure you receive only the freshest snacks. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery for a full refund or replacement.
Contact Support
Email our snack experts with your order number and a photo of the product issue within 24 hours of receiving your delivery.
Review Process
Our team will review your request to ensure it meets our quality standards and food safety guidelines for snack returns.
Resolution Selection
Choose between a full refund to your original payment method or a fresh replacement shipment of your favorite pretzel varieties.
No-Return Disposal
For health and safety reasons, we do not require you to mail back perishable food items; please dispose of the product once your claim is approved.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing